Global Privacy Policy

Last Updated: December 01, 2025

Scalewalk Private Limited ("Company," "we," "us," or "our") operates a global AI platform. This policy outlines our commitment to data protection across all jurisdictions, including India (DPDP), the European Union/UK (GDPR), and the United States (CCPA/CPRA/COPPA).

1. SCOPE AND APPLICABILITY

This policy applies to all users worldwide. We adhere to the highest standard of global data protection, applying the most stringent protections (typically GDPR or DPDP) across our entire user base.

2. U.S. STATE PRIVACY RIGHTS (CCPA/CPRA)

For residents of California, Virginia, Colorado, and other U.S. states with active privacy laws in 2025:

Right to Opt-Out of Sale/Sharing

We do not "sell" your personal information. We only "share" data with service providers (like AWS/Fal) for essential processing.

Right to Limit Use of Sensitive Personal Information

You may limit our use of sensitive data (like precise geolocation or account credentials) to only what is necessary for service delivery.

Shine the Light

You may request information regarding our disclosure of personal info to third parties for their direct marketing purposes.

3. CHILDREN'S PRIVACY (COPPA & GLOBAL STANDARDS)

Age Restriction

Our Platform is not intended for children under 18.

COPPA Compliance

We do not knowingly collect personal information from children under 13 in the U.S. or under 16/18 in other jurisdictions without verifiable parental consent. If we discover such data, it is deleted immediately.

4. AI-SPECIFIC COMPLIANCE (U.S. & EU)

U.S. AI Executive Order (2025)

We implement rigorous safety testing and red-teaming for our Code-Gen and Deep Research tools to mitigate cybersecurity risks.

EU AI Act (High-Risk Systems)

Users in the EU are notified that our AI systems are designed to prevent "Unacceptable Risk" behaviors. We maintain technical documentation and logs for audit by the EU AI Office.

Section 230 (U.S.)

We maintain immunity as a service provider for content generated by users, while strictly adhering to the "Notice and Takedown" requirements for copyrighted material.

5. GLOBAL DATA TRANSFERS & LOCALIZATION

Standard Contractual Clauses (SCCs)

For data transfers from the EU/UK to India or the U.S., we utilize the latest approved SCCs to ensure an equivalent level of protection.

India Data Localization (RBI)

All payment system data for Indian transactions remains physically stored within India.

Data Privacy Framework (DPF)

We ensure our U.S.-based sub-processors (Google, AWS) are certified under the EU-U.S. Data Privacy Framework.

6. YOUR GLOBAL DATA RIGHTS

Regardless of your location, you may exercise these rights:

Right to Transparency

Know what data is used to train or prompt AI models.

Right to Opt-Out of AI Training

You can opt-out of having your inputs used for our "model improvement" via your account settings.

Right to Human Intervention

You have the right to contest a decision made solely by our "Deep Research" automated systems if it has a legal or significant effect on you.

7. SUB-PROCESSORS AND VENDORS

We share data with the following essential third parties under strict Data Processing Agreements (DPAs):

Cloud Infrastructure

Amazon Web Services (AWS), Google Cloud Platform.

AI Infrastructure

Fal.ai (Media Generation), OpenAI/Anthropic (API LLMs).

Payments

Payu (India), Paypal (International).

8. CONTACT & GRIEVANCE REDRESSAL

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