Last Updated: December 01, 2025
At Scalewalk Private Limited, we strive to provide high-quality AI-driven services. Because our platform provides "digital content" and "instant compute resources" (GPU processing), our refund policy is governed by the nature of these digital services.
You may cancel your subscription at any time through your Account Settings.
Upon cancellation, you will continue to have access to the Platform until the end of your current billing cycle. No further charges will be applied to your payment method after the current cycle ends.
If we offer a "Free Trial," you must cancel before the trial period ends to avoid being charged for the subsequent billing cycle.
Due to the high computational costs associated with AI generation (Video-Gen, Code-Gen, and Research), we do not offer refunds once a subscription has been used to generate any content.
Refunds will not be issued for:
If a system error on our Platform prevents the delivery of a service you paid for (e.g., a video fails to generate but credits are deducted), we will credit your account with the equivalent resources. If we are unable to fix the technical failure within 7 business days, a partial or full refund may be issued at our sole discretion.
Eligible refund requests must be submitted within 48 hours of the transaction.
To request a refund, email connect@scalewalk.com with your Transaction ID and the reason for the request.
Approved refunds will be processed via our payment aggregator. As per standard banking norms, it may take 5 to 7 business days for the amount to reflect in your original payment method (Bank Account/Credit Card/UPI).
In the event of a duplicate payment due to a technical glitch, the excess amount will be refunded in full to the original payment method without any deductions, provided it is reported to us within 24 hours of the transaction.
We encourage users to contact our support team to resolve billing issues. Unauthorized "Chargebacks" or disputes filed via your bank without first contacting us will result in the immediate and permanent suspension of your account.
For any queries related to refunds or cancellations, please contact: